Army & Air Force Exchange Service Director/CEO Tom Shull's
passion for taking care of America's warfighters took him halfway
around the world in September, giving him a first-hand look at how
the benefit is thriving for troops and families in Japan, Okinawa
During his trip, Shull visited 50 Exchange sites
across the Pacific, from the Kadena Air Base Exchange—one of the
largest in the world—to the tiny Express at Camp Bonifas at Korea's
Demilitarized Zone. He also stopped by Exchange restaurants,
bakeries and distribution centers to experience the scope of how the
organization takes care of those serving far from home.
Tom Shull (left), Army & Air Force Exchange Service Director/CEO,
discusses the new shopping center at U.S. Army Garrison Humphreys
with Stan Young, Humphreys Exchange General Manager, during a visit
on Sept. 18, 2016. During his 10-day trip across the Pacific, Shull
visited 50 Exchange sites to get a first-hand look at how the
Exchange is benefiting troops and families. (Photo by Julie Mitchell, Army & Air Force Exchange Service HQ)
“My dad, who spent 30 years in the Army, used to say: ‘As long as
my family is taken care of, I'm all in for the Army,'” Shull said.
“The Exchange plays a big role in troop readiness and resiliency.
We're all in to support not only Soldiers, Airmen, Marines and
Sailors but their family members as well. That support is so
Shull, a former Soldier and infantry company
commander who applied private-sector business practices to the
Exchange once he took the helm four years ago, has led a dramatic
turnaround of the 121-year-old Department of Defense retailer. By
intensifying national brands, growing concessions and Express
stores, transforming the online shopping experience and reducing
costs, the Exchange achieved record operating earnings of $402
million in 2015. As a result, the Exchange distributed $237.2
million to military Quality-of-Life programs in 2015, ensuring the
Exchange remains a vital, relevant benefit for military families.
Shull's visit to the Pacific allowed him to experience the
unique lifeline to America that the Exchange provides troops and
families overseas. The support the Exchange provides to troops and
families overseas goes beyond the main Exchange. Conveniences of
home—American restaurants, barber shops and dry cleaners; bakeries
that churn out Wonder bread, hamburger buns and tortilla chips; and
nutritious USDA-approved school meals for service members' children
prove the Exchange is much more than a retailer.
Exchange brings a sense of community to military installations,”
Shull said. “We satisfy the needs of those who serve their country,
and many time the Exchange is their only access to true tastes and
conveniences of home. Our customers are heroes, and the Exchange
exists to make life better for them while they're putting their
lives on the line for us.”
In Korea, Shull met with military
leaders, including Lt. Gen. Tom Vandal, U.S. Forces Korea chief of
staff; Maj. Gen. Ted Martin, commanding general, 2nd Infantry
Division; and Col. Phillip Raymond, 2ID chief of staff, to discuss
how the Exchange can continue serving troops in Korea especially as
Soldiers begin moving from U.S. Army Garrisons Yongsan and Casey as
part of the transformation and relocation to U.S. Army Garrison
At Humphreys, Shull visited the new troop store
and mini mall, which is set to open in November, and the new
Exchange shopping center, which should debut in 2018.
recently revamped our whole approach to shopping to create a better
experience,” Shull said of the new Humphreys store. “We've
intensified our national brands and we're focused on the BE FIT
lifestyle that's so important for Soldiers, Airmen and their
The new Humphreys Exchange will include a BE FIT
center with men's and women's footwear and athleticwear in one
place—resembling major sporting goods stores. Express convenience
stores will promote BE FIT too, he said.
products are at the forefront of what we provide,” Shull said.
During each leg of his Pacific journey, Shull greeted Exchange
associates, thanking them for serving with passion and reminding
them of the critical support they provide America's heroes.
“The Exchange values its place as part of the community on each
installation in the Pacific,” Shull said. “The Exchange team
appreciates all that service members and their families sacrifice,
and their sacrifices inspire us to work even harder to serve them.”
By Julie Mitchell, Army & Air Force Exchange Service HQ
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